Despite what you might assume, Tulsa, Oklahoma, isn’t exactly small town, America. With a metropolitan area of nearly 1.2 million people, it’s not quite Memphis or Milwaukee, but it’s bigger than Albuquerque and El Paso. Most importantly for today’s discussion, those 1.2 million Tulsa-area homeowners have their choice of approximately
The Federal Risk and Authorization Management Program (FedRAMP) was designed to support the federal government’s “cloud-first” initiative by making it easier for federal agencies to contract with cloud providers. Like FISMA, DFARS, CJIS, and HIPAA, FedRAMP’s security controls are based on NIST 800-53. If your cloud service business contracts with
AI-powered customer service has changed the way customers look at a business’s support facilities. The technology has enabled the companies to gain a significant advantage by augmenting human expertise to help unlock new intelligence from data and use it to develop predictive insight. With the numerous advantages that AI provides
Zerolink, a bitcoin-based privacy solution, has declared plans to get a large-scale anonymity evaluation. To guarantee the success, the platform founder is seeking volunteers to assist trial the initial “fully anonymous use of Bitcoin. Making the use of the mantra anonymity likes company, Zerolink has issued a call to arms
When we talk about the customer services, the first thing that one should know is customer services have representatives who on the behalf of the organization interact with the customers. Customer services are the ones who provide you with the information about the product or a particular service or services.
Previously customers expected to receive service from an organization on the channel of their choice. Thus companies employed multi-channel customer service technique which made use of voice, email, SMS/text, web, mobile or social media. Omnichannel customer service takes the multi-channel customer service to the next level as it integrates channels
A high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time. Simply put, high-touch customer service is a category of contact center interaction
It’s the greatest time to be alive if you are a budding entrepreneur in the 21st century. State-of-the-art technology, digital broadcasting, social media and countless other features of modern day technology have made starting a business from scratch, far easier than ever before. But when a great many things are